Shipments and Returns
1. Shipping Information.
Buyer shall pay for the Goods and their delivery in full prior to the Buyer`s order being considered placed with Seller.
We offer free shipment to any global destination. Shipment may take up to thirty (30) days from completed payment, depending upon the manner of delivery and/or chosen carrier and/or your geographic location.
Note that this 30 day period is IN ADDITION to all payment clearing times and any product-specific delays. Each package requires a signature upon delivery. Asian Tiger Company fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with a third party. When we ship to you, if atmospheric water generators are lost or damaged in transit, Asian Tiger Company assumes responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion. Please note that Asian Tiger Company will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address.
2. Export Compliance.
Each product that A.T. Innovative Investments Inc. sells is subject to all International export laws.
3. Right of Inspection and Return.
The Buyer shall have a right of inspection and trial use of the Goods (" Right of Inspection and Return") for a period of 14 (FOURTEEN) calendar days following the date of delivery to the Buyer. The right of inspection and return is contingent upon Buyer`s duties to:
(a) properly unpack the Goods from the Seller`s packaging;
(b) preserve all of the Seller`s packaging and all accompanying paperwork, including the Operation Manual;
(c) thoroughly read and be certain the Buyer understands each step indicated in the Operation Manual which accompanies each unit of the Goods prior to attempting to set up or operate the Goods;
(d) follow each step indicated in the Operation Manual in setting up and operating the Goods;
(e) communicate with Seller`s Customer Service Department, at a telephone number provided to the Buyer by Seller on or prior to the date of delivery of the Goods, in the event the Buyer requires any assistance or clarification concerning the un-packing, set-up, or operation of the Goods set forth in the Operation Manual;
(f) completely empty the device of all water according to the instructions therefore in the Operation Manual prior to re-packing the Goods in Seller`s packaging;
(g) re-pack the Goods and all documentation concerning the goods for return to Seller in the same manner and in the same packaging in which they were packed by the Seller;
(h) arrange with Seller, not later than the 9th (NINTH) day following delivery of the Goods to Buyer, for pick-up of the Goods from Buyer`s premises, including providing advance payment to the Seller for the pickup of the Goods from Buyer by common carrier.
Return of the Buyer`s purchase price payment for the Goods ONLY, shipping will not be refunded. The refund shall be made in the same form as Buyer`s payment was made (by credit to the same charge account if charged, by check if paid for by check). At any time before actual pick-up of the Goods from the Purchaser by Seller`s common carrier, Buyer shall have the right to cancel a request for return of the Goods to the Seller, in which case, the sale shall become final.